Refund policy

At Hause of Jewels Von J, we strive to provide exceptional customer service. If you're not satisfied with your purchase, we offer the following refund policy:

* Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within [Number] days of receipt. We will provide a full refund or replacement, including return shipping costs.

* Non-Damaged Items: Unfortunately, we cannot accept returns for non-damaged items. However, we encourage you to reach out to our customer support team if you have any concerns or questions.

Please note:

* All returns must be in their original condition, with all tags and labels attached.

* Refunds will be processed to the original payment method.

* Shipping costs for returns are the customer's responsibility, unless the item was damaged or incorrect.

 

For returns or exchanges, please contact our customer support team at returns@hauseofjvj.com

 

We value your satisfaction and are committed to resolving any issues promptly.